The policy
What we do, in this order
This is what Sandbar does when a guest leaves a mess. The owner can edit every line.
- 01First
Step 1: Photograph before touching
Every room, wide and close, as the guest left it.
- 02Second
Step 2: Sort the turnover from the rest
Sand, dishes and trash are turnover. Grease, stains, party debris and damage are not.
- 03Third
Step 3: Tell you
A text with photos within the hour. You say go, wait or stop.
- 04Fourth
Step 4: Clean, and write down the time
We finish the turnover. Any extra time is noted in minutes, not guessed at.
- 05Last
Step 5: Put it all in the report
The mess, what we did, the minutes and the photos. It is the record for your booking platform or your manager.
Cases
Four kinds of mess
- In the turnover
A normal mess
Sand, dishes, wet towels, a full fridge.
We clean it as part of the turnover
You hear nothing, and the report says so
- We call you
More than a turnover covers
Heavy grease, stained upholstery, a party's trash, a house that needs hours more.
We text you what it needs
We finish what we can before check-in
Extra time is written down in minutes
- We tell you first
Damage or something missing
A broken lamp, a burn, a missing set of towels, a cracked screen.
We photograph it and stop
We text you within the hour
We do not fix or replace without asking
- We step out
A hazard, or a guest still there
Mold, biohazards, needles, pests, or a guest who is still in the house.
We do not go in, or we leave
We call you and, if you want, your manager
Who to call is on the services page
The lines
Who decides what
We are the eyes and the hands in the house. We are not the judge.
We decide
When to stop, when a room is unfit to clean, and what the photos show.
You decide
Whether to spend extra time, whether to file with the platform, and whether to replace anything.
Your booking platform decides
Who pays for damage. We do not judge a guest and we do not hold a deposit.
Questions about messes
Do you charge more for a mess?
Only for time beyond what the turnover covers, and only after we text you. The extra is written down in minutes and billed at the rate in your agreement.
Will you file a claim for me?
No. We give you the photos and the notes. You file with your platform.
What if the guest is still there at check-out time?
We do not go in. We call you, and we wait only as long as your agreement says.
Want this in your agreement?
We put it in writing with your quote. We answer within one business day.